![]() ![]() Your Chromebook will start the recovery process. After connecting to a network, select ⑤.Press Enter key to select ④, then press Enter key again after typing the network password.Press Enter key to select ③, then choose a network you want to use.After entering the recovery mode, navigate to by the Arrow keys (up or down) ①, then press Enter key to select it.Click here to continue to "Recovery option 2: Use the external storage. If your computer doesn't have internet access or the option to recover with the internet doesn't appear, you may be on an older Chromebook that doesn’t support this feature. Important: If you decide to choose a different recovery method at any point while you work on the instructions, press and hold Esc + Refresh, then press Power button. Shortly after you complete the instructions, your computer automatically restarts to complete recovery. On your Chromebook, select “Recover using internet connection” and follow the on-screen instructions. Chromebook tablet: Press and hold the Volume Up, Volume Down, and Power buttons for at least 10 seconds, then release them.When a message shows on the screen, let go of the other keys. Note: On some Chromebook models: Press and hold Esc + Maximize, then press Power button. Chromebook: Press and hold Esc + Refresh, then press Power button.Step 1: If you have anything connected to this Chromebook (such as a mouse or external hard drive), remove it. ![]() ![]() If neither of those steps fix the error, continue to recovery. If your Chromebook still has an error, reset to factory settings.Turn your Chromebook off, then back on again.If you can sign in to your Chromebook, try these steps first: You’ve tried other troubleshooting steps and nothing has fixed your issue.īefore you recover, try less invasive steps.You get the error message "Chrome OS is missing or damaged.".Before you recover, try less invasive steps.If you're an administrator, for more help, contact Google support.įor more details, please refer to Chromebook Help from Google: If you use your Chromebook at work or school, ask your administrator for help. If possible, before you recover your Chromebook, back up your files. Important: Recovery permanently erases everything on your Chromebook's hard drive, even your downloaded files. For newer Chromebooks, you can recover the OS with an internet connection. When your Chromebook’s operating system (OS) doesn’t work properly, you can recover it. ![]()
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